We’re heading down to the University of York for the Institutional Web Management Workshop (11-13 July), and we want you to come, too. The conference is aimed at staff in UK higher education institutions responsible for websites and other digital provisions.

I recently ran a one-day workshop for IS web editors focused on teaching them how to iteratively improve their digital content so users are able to self-serve on their site. The event was a great success, with attendees leaving with an appreciation for what it takes to create user-focused content.

Having developed a detailed picture of users’ needs when working with APIs, we used workshops to bring focus to the findings and prioritise next steps for the API Service.

Buying milk ought to be a simple task. But this example empathy map shows how you can use the technique to tease out an unexpected amount of detail about a user experience.

Our latest showcase event for the User Experience Service focused on case studies of recent projects. Lightning talks were followed by a chance to chat with members of project and service teams who had commissioned the work.

Our latest development brings dynamic lists and calendar views of events to our Content Management System EdWeb. It’s one of a number of steps being taken to help promote what’s on around the University, but also as a way of showcasing the excellent quality and diversity of events to both prospective staff and students around […]

At the end of 2017 we sent out a survey to our website community to find out what EdWeb features was the top priority for them. We got a great response – the best ever! 204 people responded casting a total of 985 votes. We’ll share the results of the survey and what the next steps […]

The UX Service has been carrying out user research for the Service Management team, who are currently undertaking a programme to develop an API Service as part of the Digital Transformation Initiative.

On March 28 we will apply the latest set of improvements, module updates and security patches to EdWeb. We will also deploy event enhancements – attractive ways for your site visitors to browse event advertisements.

The University Web Search is changing on 22 March. It will feature new ways to search content and access results, including autosuggestions and a customised output for profile pages.