Last year I started volunteering at conferences. I continued this journey at the SDinGov (Service Design in Government) conference in September 2023. In this post, I share my top sessions and how volunteering supports my professional development.

Earlier this year, we collaborated with admissions colleagues to design a new presentation for entry requirements in the undergraduate degree finder. In this post, I share the different iterations we designed and how testing with students informed our design decisions.

We’re running an online event on Wednesday 13 December to share our latest work on developing the new postgraduate taught (on-campus and online) programme page. You’ll have a chance to give feedback on our work and register for collaboration sessions with us to help us improve our designs.

We’re running an open invite event on Microsoft Teams to share what we learned through the user research conducted during the summer of 2023. Join us to better understand the experience of prospective postgraduate research students, with the majority focus on PhD.

At the annual ContentEd Awards ceremony, the Team won two awards, and our very own Neil Allison won an award for championing and elevating others working in content. In this post, I share one of our winning submissions, showcasing our great work.

I was invited on The Fourth Wall Content Podcast, a new podcast exploring user-centred case studies. I spoke about our team’s collaboration with the Student Immigration Service on improving the digital experience for student visa applicants.

This summer, I hired a data and analytics intern through the Career Services’ Employ.ed on Campus programme. It was a very positive experience all round – for the team, for myself as a first-time manager, and for Ash our intern.

Last week we launched a preview of what undergraduate degree profiles will look like when the new system goes live. We call this a beta.

Over the summer, our team audited various University websites with content for prospective postgraduate taught students. We were looking to find areas of content that might benefit being in our new postgraduate degree finder.

The annual web content-themed conference for higher education professionals is happening in Manchester this year, from 16 to 17 October. Lauren and I are contributing sessions, and the team are looking forward to a couple of days of learning and networking with colleagues across the sector.