Since the spring, our team has been working with the Enquiry Management Team to update website content to answer the questions prospective students are emailing about.
It’s a little over a year since we delivered our first user-centred enhancement project and I’ve been looking at analytics to dig deeper into how we’ve influenced website visitor behaviour to reduce unnecessary email enquiries. Analysis shows we influenced over 25% to self serve rather than make an enquiry.
We’re recruiting two positions to our team: a user experience specialist to lead our research and dissemination activities, and a performance analyst to transform our approach to quantitative insight.
Our design sprint challenge was to identify how we might make all funding opportunities findable and comprehensible to prospective students. We designed and tested a prototype concept to help us gauge how useful students find a new scholarship search facility and the presentation of the funding information.
We’re recruiting 3 content designers to join us in improving the prospective student experience at the University of Edinburgh. Applications close Tuesday 14 September 2021.
Lauren and I have had our session proposal accepted for this year’s ContentEd conference in November. We’re really looking forward to sharing our experiences at the international higher education conference for content professionals, and we’ve got a discount code to share with Edinburgh colleagues.
Join us on Wednesday 18 August at 10am to watch prospective postgraduates try out a design we’ve prototyped to make it easier to find scholarships and funding available to them to study at Edinburgh.
We have two entry-level opportunities to join our team and start a career in content design. These positions would suit graduates or people with a couple of years’ relevant experience. Applications deadline: 24 August 2021.
Our challenge for design sprints 4 and 5 was around the presentation of entry requirements. It’s such a big area we decided to dedicate two sprints. In sprint 4 we looked at provision for UK applicants (specifically widening access students) and in sprint 5 we looked at how we serve international students.
Sprint 3 had us researching and designing potential new features to help prospective students estimate their cost of study. We tested whether students would value being able to calculate their total cost of study, if presented with a breakdown of costs – whether certain, variable or estimated.