The end of 2017 marks the first anniversary of our collaboration with IS Helpline to iteratively improve their IT help provision. A year in, we look back at some of our achievements in the process of improving the user experience around IT support at the University.

This week we welcomed Stephen Denning, Director of User Experience (UX) with Edinburgh consultants User Vision as our guest speaker at our lunchtime meet up, before a lively discussion of hot topics the group wanted to explore.

Stephen Denning, Director of User Experience (UX) with Edinburgh consultants User Vision is our guest speaker this month. He’s going to talk about how achieving great experiences relate to an organisation’s mindset. The session is Wednesday 13 December.

Following the success of our first-ever lunchtime meet up for colleagues interested in all things user experience, we’ve set up our next one. It’s happening Wednesday 13 December.

Yesterday we held the first of hopefully many lunchtime UX meetup sessions for colleagues interested in making websites, products and services for useful and user-friendly. We started with a seminar on guerrilla user research from Marty Dunlop, before spending 45 minutes in a lively debate of topics chosen by the group.

The latest UX Showcase session held on 13 October outlined the recent activity surrounding our user experience services. This was our second such event, and it was great to see a wide range of attendees continuing to demonstrate their interest in the UX activities happening at the University.

Join us to learn about impromptu, informal “guerrilla” user research and discuss your work with colleagues at our first lunchtime meet-up for staff interested in improving services and experiences. We’ll be in Argyle House on Wednesday 18 October, 12:30 til 2.

We’re running another informal briefing and networking event centred around user experience-related services and activities happening at the moment. You can book a place for the session happening at Argyle House, Friday 13 October 14:30.

We were recently involved in a project to support ESPA (Ecosystem Services for Poverty Alleviation) in creating proto-personas to inform the redevelopment of their website.

This summer we worked with IS Helpline, Student Induction and Student Systems to improve our digital provision for new students.