In March 2024, the annual UCISA leadership conference came to Edinburgh. I pitched a talk about UX and change management which was accepted, giving me the opportunity to attend the three-day event.

What is the Notifications Service? The Notifications Service is a solution which delivers personalised notifications and emergency notifications. As explained in our recent blog post, we have been rewriting the Notifications Backbone primarily to ensure that it is safe and secure, however we have used this as an opportunity to introduce some improvements both for […]

Between September and November 2023, we heard from web publishers around the University about their news and events content. This post summarises some of the themes that came out of this research.

Since presenting at DrupalCon in 2022 I have been contributing to Drupal’s marketing and usability initiatives. Returning to speak at DrupalCon 2023, I wanted to share what I’d learned, do some hands-on activities and encourage the community to apply UX principles to all things Drupal.

We used prototypes based on two different EdWeb sites to test the usability of a navigation scheme comprising a top menu combined with a left-hand menu.

The Portal Services Continuous Improvement project is working to improve MyEd and Notifications, and make them easier to use. Recently, we made some changes to make it easier to see when you have Notifications to check and make it easier to access your Favourites, particularly when using a mobile device. Why was this change needed? […]

It’s my last week at the University of Edinburgh, a quiet time to reflect.

We’ve spent the last year listening to our community of practice to help us to make much needed changes to the Effective Digital Content training.

When I began learning how to test websites and apps for accessibility, it was to lend support to my unit, which needed products to have accessibility reports and statements. I was also intrigued as a user experience practitioner; if I could understand what it’s like to use assistive software to navigate a digital environment, this […]

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]