At the University of Edinburgh, MyEd is a crucial tool central to the lives of both students and staff. From personal and professional experiences, I’ve observed how integral MyEd is to daily activities. Throughout the academic year I worked on the usability of the student MyEd portal to try and integrate and understand the student […]

Make things open: it makes things better. We really like this design principle from gov.uk. We use it a lot, especially when it comes to iterating upon our beta Design System.

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]

Following last year’s successful series of usability testing showcase sessions in support of the Learn Foundations project, we are carrying out some more in 2020.

Throughout 2018/2019, the User Experience Service has been collaborating with the Learn Foundations project team to undertake a comprehensive programme of user research with students and staff. Through this we have discovered how students’ experience in Learn is closely intertwined with how staff work with it. This post summarises all our work, and outlines how we have ended up taking a service design approach.

As part of our series of usability testing showcases in collaboration with the Learn Foundations project, we worked with the School of Law to uncover usability issues witnessed when staff are using Learn.

We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.

The UX team have recently been helping to ensure an upgraded EASE offers an improved user experience. In this post I tell the story of how we redesigned the interface – focusing heavily on microcopy – and the outcomes of doing so.

I have been conducting rounds of usability testing to guide the redesign of EASE, the University’s online sign-in system. These tests needed to be completed quickly with no time or budget for recruitment. The following is an outline of what I did, and what I learned.

In our latest lunchtime meetup, UX Service Manager Neil Allison gave a preview of the talk he presented at UX Scotland. He shared a tried and tested method of bringing teams together to prioritise usability issues effectively.