It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.

A colleague recently asked me for some quick tips on creating effective instructional videos for a new piece of software they are creating. I’ve gathered my thoughts together, and hope they will be of wider use.

As of 21 November, the Website Programme offices will be located in our new home in Argyle House. This presents both a challenge and an opportunity for our support and training services.

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

I’ve just returned from delivering 2 days of UX training for the University of Aberdeen. We covered usability testing and review, workshops and prototyping.

Last month I led a workshop session on collaborative sketching where over 60 colleagues explored potential design approaches and generated around 300 ideas in an hour.

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session. Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the […]

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

Last week, I spent three days on an intensive course to consolidate my knowledge on creating an effective user experience, and now hold the certificate of ‘Certified Professional in User Experience (Foundation level)’, or CPUX-F.

On 23 October, I attended a workshop session intended to introduce ideas for generating video subtitles, in order to enhance the availability and accessibility of our video training.