Tag: support clinic

As of 21 November, the Website Programme offices will be located in our new home in Argyle House. This presents both a challenge and an opportunity for our support and training services.

At a recent Website Support Clinic, I worked with a web publisher to create dashboards in Google Analytics. Dashboards are a customisable collection of widgets where you can view a snapshot of different metrics. The web publisher was interested in viewing pageviews and unique pageviews for ECA courses in the Degree Finder. Since the URLs […]

At a recent Website Support Clinic, I worked with a web publisher on how to add videos to her site. With the University’s media hosting platform Media Hopper, it’s now easier than ever to upload videos which can be embedded on EdWeb sites.

Last week, I made my Web Publishers’ Community debut with a presentation on some of the common questions and issues that come up in our support calls and weekly support clinics. While we post all of our WPC presentation slides on our wiki, here’s a write-up of my presentation you can use for reference and […]

At a recent Website Support Clinic, I worked with a newly trained EdWeb editor who had started building a new site and was having trouble moving pages to their correct location. I talked her though the ins and outs of the Location and Navigation tab, and how EdWeb determines the default location of a new […]

At a recent Website Support Clinic, I worked with a web editor to digitize a sign-up form. If your department still uses paper forms for some processes, EdWeb’s form content type is a great time- and paper-saver.

At a recent Website Support Clinic, I worked with a web editor who wanted to know the best option for adding staff bios. The timing could not have been more ideal as we’ve recently launched the profile page content type, which can help with this issue.

At a recent Website Support Clinic, I worked with a web editor who was changing the URL of her homepage. While amending the text is easy enough, it’s important to consider all that’s involved when changing a site’s URL, including how to update the URL for child pages and requesting redirects.

A few common questions come up at support clinic sessions about EdWeb features and functions, some of which are not always easily answered by guidance pages. This post answers those questions having to do with the behaviour of unpublished content, reusable content and events.

At a recent Website Support Clinic, I was asked about EdWeb’s subsite footer option—its purpose, when to use it and good practice tips.

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