Following last year’s successful series of usability testing showcase sessions in support of the Learn Foundations project, we are carrying out some more in 2020.

Throughout 2018/2019, the User Experience Service has been collaborating with the Learn Foundations project team to undertake a comprehensive programme of user research with students and staff. Through this we have discovered how students’ experience in Learn is closely intertwined with how staff work with it. This post summarises all our work, and outlines how we have ended up taking a service design approach.

As part of our comprehensive programme of user research in support of the Learn Foundations project, the User Experience Service has conducted contextual enquiry to better understand the contexts and needs of staff members working with Learn.

As part of our series of usability testing showcases in collaboration with the Learn Foundations project, we worked with the School of Law to uncover usability issues witnessed when staff are using Learn.

We had developed an information architecture and tree tests as part of our programme of user research for Learn Foundations. The next step was to use first click tests to pit the new template against existing courses.

After completing the top tasks survey and the card sort as part of the Learn Foundations project, our next step was to create a prototype information architecture and test it.

We had a full house at our latest User Experience Service showcase on 23 July, with a focus on research and design conducted for business critical services: EASE authentication, Card Services, EdWeb and Learn. In this post I’ll share videos of the lightning talks and provide an overview of the session.

Card sorting has allowed us to better understand how students expect information to be grouped in Learn.

As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.

As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.