Managing your website through a large scale (or enterprise-level) content management system can occasionally feel like a frustrating or restricting experience. I know this because I’ve been a web manager myself, and I field enquiries and comments from time to time in this vein. I had one such email recently, and would like to share it […]

Last month a small group of colleagues from across the University attended the annual web managers conference in Newcastle. I asked everyone to answer three quick questions to give you a snapshot of what they thought of the event.

Last month Bruce and I attended the UX Scotland conference, held at the Dynamic Earth Centre here in Edinburgh. (UX is shorthand for ‘user experience’). In this post, I’m sharing a few thoughts about what I got from attending, resources you can check out for yourself and we also have a contribution from Bob Carr […]

We piloted a new training session this week on personas. UX consultant Marianne O’Loughlin delivered the session for us, having worked with me over the past couple of months to pull the session together.

We got together last week for a couple of hours to look at what and how we communicate. The session was collaborative and fun – led by one of our Editorial Development Officers, Ailsa Wilson.