Having developed a detailed picture of users’ needs when working with APIs, we used workshops to bring focus to the findings and prioritise next steps for the API Service.

Buying milk ought to be a simple task. But this example empathy map shows how you can use the technique to tease out an unexpected amount of detail about a user experience.

Our latest showcase event for the User Experience Service focused on case studies of recent projects. Lightning talks were followed by a chance to chat with members of project and service teams who had commissioned the work.

The UX Service has been carrying out user research for the Service Management team, who are currently undertaking a programme to develop an API Service as part of the Digital Transformation Initiative.