Our latest lunchtime meet up for colleagues interested in improving services for users featured a presentation by UX Consultant Nicola Dobiecka. In this post I’ll highlight the key points and resources in her presentation about avoiding bias when interviewing people.
As part of our collaboration with IS Helpline, we worked to improve the web content on getting your first student card – and saw the support calls on this topic nearly halved.
As we continue to improve the student experience of MyEd, we’ve been running a number of activities to ensure that our work is steered by user research as we develop a new MyEd which is simpler and easier to use. Working with the UX Service team these activities have included card sort workshops to help gather […]
Find out how to uncover what’s working and not working for your students using your Learn course environments at this usability testing showcase event, taking place on Wednesday 28 November at 9.30am.
On November 8 we will apply the latest set of bug fixes, Drupal core and module security updates to EdWeb.
Prompted by the launch of the University’s new Academic Blogging Service, I’ve recently been thinking about why we run our blog, and what advice we would give to others on departmental blog strategy.
Our User Experience training continues to be very popular and well reviewed by the University staff attending. At the recent sessions, I asked a few of the group what they thought and have pulled the comments together into a short video.
This summer I was lucky enough to attend Open Apereo – the annual conference run by the Apereo Foundation, a non-profit organization which develops and sustains open source software for education. The University of Edinburgh’s web portal, MyEd, runs on uPortal, which is one of a number of open source solutions supported by Apereo. This […]
Most technology horizon reports these days seem to have a common reference: Conversational interfaces. Whether a chatbot, a voice assistant or any other machine-learning driven interface, this appears to be the next frontier in audience engagement. To reflect on this, and how these would be useful in a Higher Education environment, we ran a project […]
Last week we hosted the Public Sector Design Community at Argyle House. Attendees shared the research or design book, podcast or talk that’s influenced their career.
