When I recently attended the Designing Good Services masterclass, hosted by Lou Downe, author of Good Services, I learned loads about what we’re doing right with accessibility – and where we can improve.
In December 2020 we transformed the Editorial Style Guide from a PDF to a website. We wanted to make sure that what we created was both useful and usable, so we approached staff to take part in usability testing.
This is a story about a revolution in the sphere of University content. Not a noisy revolution, but an important one, involving major changes to one of the best tools we have for preparing written content – the Editorial Style Guide.
As I leave the Website and Communications team after a decade’s work, here’s my final plea to you all to keep real human beings at the centre of digital publishing.
If there was an issue with the analytics on your site, how would you learn about it? Would it be when you went to create a report, and found out you’d lost a few weeks/months/years worth of data? I’m glad to say, there’s a better way.
What is the benefit of an enterprise portal in an organisation like The University of Edinburgh? While working to update the product roadmap for Portal Services, it led me to thinking about why we provide a service like the portal (MyEd).
There is a new network in Microsoft Teams for people across the University taking human-centred approaches to their work. This includes people interested in user experience, service design, human–computer interaction, lean, design thinking… Any kind of human-centred approach is welcome here!
We’ve recently increased the capacity of our SMS Text Messaging service to enable improved communications with our students.
This week, Google announced that new analytics properties would by default use “Google Analytics 4” (formerly, App + Web). What does that mean for The University of Edinburgh?
The User Experience Service has collaborated with Student Experience Services on a three month qualitative research project exploring student experiences around health and wellbeing. We wanted to learn how we might prevent the less severe problems students experience from escalating to more complex problems and associated support. So, we focused on learning about the general […]
