For the last year, the User Experience (UX) Service has supported the LOUISA project with a programme of UX research activities aimed at understanding problems with the current experience of assessment and feedback from student and staff perspectives and identifying potential ways to improve it. Here, I consolidate the work that led to the recommendations […]
This week we deployed some more updates to MyEd, the University’s web portal. These are the latest in a series deployed as part of this year’s MyEd upgrade project. Users may not always see any visible difference, but these changes are essential to make sure that the technology MyEd runs on is up-to-date and secure. […]
As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research.
Throughout my internship, I’ve had the chance to meet many different publishers from across the University and through all kinds of interactions – whether in user interviews, unconferences, user testing, or just in daily life. It’s been incredibly insightful for me to learn how publishers work, the processes they follow, and the pain points they […]
It seemed as if the rock and castle assumed a new aspect every time I looked at them, and Arthur’s Seat was perfect witchcraft. I rambled about the Bridges and Calton Height yesterday, in a perfect intoxication of the mind. Washington Irving, an American writer and author of ‘The Legend of Sleepy Hollow’, wrote this […]
On 26 June 2025, members of the UX team attended a half-day unconference organised by the Prospective Student Web team. In this post, we’ve written up some reflections on the event.
In May 2025, the User Experience (UX) Service continued a programme of user research for the LOUISA project by testing how easily students could use a prototype course in Learn to complete key tasks relating to assessment and feedback. This research helped prioritise areas for improvement. Previous student research and input from staff helped inform […]
This year, the UX Service have been working with the Careers Service as they review and restructure their web content. In June, we worked with Careers Service staff to run a sketching workshop that would help us to understand the expectations that students bring with them when they use the Careers Service website.
Continuing our work to help the Careers Service make their website more user-centred, the UX Service ran a session to map the stages a PhD student typically goes through when they interact with the Careers Service, to help us work out the role of web content at different stages of the flow.
Building on the success of UX24, an in-person conference organised last year in collaboration with UCISA, we’ve now confirmed an exciting programme of speakers for a new hybrid event happening on Thursday 11 September. Tickets are available now, free for University staff as part of our institutional UCISA membership.
