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Our CMS Support Assistant interns

Since August 2013, our team has provided an internship role in collaboration with Edinburgh Napier University. The role of the CMS Support Assistant provides an opportunity for 2nd year computing-related degree students to spend a year working in a real life environment, where they can gain experience in delivering user support and participate in web application development under close management.

Callum Kerr fulfilled this role during its inaugural year with great success. He managed to update high-level web applications like the Video Publisher and develop new ones like the Google Maps widget, used by the University’s editorial community. He also delivered user support and was involved in EdWeb’s user acceptance testing. His hard work was rewarded by a six-month extension to his contract, as his help during the initial migration of websites from Polopoly to EdWeb will prove very valuable.

It might sound like filling Callum’s shoes could be a difficult task, but Alex Stewart, our new CMS Support Assistant, is proving that he is more than capable of fulfilling the requirements of the role and continues with even more success. He’s already been involved in day-to-day team processes like user support, while providing development work to update existing widgets like the Content Freshness tool and the Cookie Audit crawler.

Overall, our experience with interns is proving to be a very pleasant surprise. We didn’t have a measure of what to expect but both Callum and Alex have shown that they’re up to the task of coping with real-life, work environment challenges. Definitely looking forward to a very interesting year and more interns in the future…

University Website Programme team

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