Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services. Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless […]
As part of the work we’ve been doing for the Student Counselling Service, I’ve spent this week looking at some automated reports on user behaviour and advising what to do about broken links.
Our tech team recently did some great work for IS Helpline, creating a bespoke webform that directs users to self-serve before submitting an enquiry. The form itself, though, isn’t what will ultimately help reduce support calls—it’s an iterative process of user testing, editorial improvements and analysis.
The online version of the ‘Writing for the Web’ course is now available in draft mode on Learn. It’s now known as ‘Effective Digital Content’.
This month’s WPC session focused on Google Analytics events, the beginnings of a User Experience service at the University, the Edinburgh Global Experience Language (EdGEL) and improvements to the PURE widget interface.
I’m in the middle of reading the new book by Jeff Gothelf and Josh Seiden: Sense and Respond. I’ve finding it pretty inspirational and yesterday at our Web Publishers Community session a short webinar on the topic prompted some interesting conversation.
We recently launched a new contact form for IS Helpline, which aims to reduce support calls by providing links to self-service help pages. We are looking to expand this functionality as a service to other University departments.
I’ve been accepted as a contributor at this year’s UX Scotland conference, happening at Dynamic Earth, Edinburgh from 7 to 9 June 2017.
A programme of projects centered around user experience (UX) are now up and running, providing new processes, services and training to key University-wide initiatives.
Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services. What was the issue? The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have […]
