Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 5 December is now open.
Our latest lunchtime meet up for colleagues interested in improving services for users featured a presentation by UX Consultant Nicola Dobiecka. In this post I’ll highlight the key points and resources in her presentation about avoiding bias when interviewing people.
As part of our collaboration with IS Helpline, we worked to improve the web content on getting your first student card – and saw the support calls on this topic nearly halved.
Find out how to uncover what’s working and not working for your students using your Learn course environments at this usability testing showcase event, taking place on Wednesday 28 November at 9.30am.
Our User Experience training continues to be very popular and well reviewed by the University staff attending. At the recent sessions, I asked a few of the group what they thought and have pulled the comments together into a short video.
Our next lunchtime meetup for staff interested in user experience-related matters is Wednesday 3rd October, with Nicola Dobiecka providing an overview of user research facilitation.
We’re hosting the next meetup of the Public Sector Design Community on Tuesday 9 October. This is a great (and free!) opportunity to meet and learn from colleagues working in user research and service design in places like the Scottish Government and Registers of Scotland, amongst others.
How a trip to the hospital, and wait by a set of doors, prompted some thinking about interaction, context and empathy.
Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.
The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.
