The end of 2017 marks the first anniversary of our collaboration with IS Helpline to iteratively improve their IT help provision. A year in, we look back at some of our achievements in the process of improving the user experience around IT support at the University.

This week we welcomed Stephen Denning, Director of User Experience (UX) with Edinburgh consultants User Vision as our guest speaker at our lunchtime meet up, before a lively discussion of hot topics the group wanted to explore.

Last week I took part in my first ‘unconference’, the inaugural get together of OneTeamGov Scotland. People from across the public sector and third sector getting together to share the joys and challenges of building better services.

Stephen Denning, Director of User Experience (UX) with Edinburgh consultants User Vision is our guest speaker this month. He’s going to talk about how achieving great experiences relate to an organisation’s mindset. The session is Wednesday 13 December.

I’ve just delivered 3 days’ training in user experience (UX) research and design techniques to staff working in IT Services at the University of Essex. (Forgive the title pun, I couldn’t resist). In this post I’ll cover what the training entailed and how trainees rated it.

Following the success of our first-ever lunchtime meet up for colleagues interested in all things user experience, we’ve set up our next one. It’s happening Wednesday 13 December.

The University Website Programme have been working with University HR Services (UHRS) to improve their website and their digital communications more broadly. As part of this project, we helped the Learning and Development team make their section of the HR website easier to use and more manageable for site publishers.

I’ve been blogging a lot about our work with Student Counselling – now read how the big picture fits together.

Yesterday we held the first of hopefully many lunchtime UX meetup sessions for colleagues interested in making websites, products and services for useful and user-friendly. We started with a seminar on guerrilla user research from Marty Dunlop, before spending 45 minutes in a lively debate of topics chosen by the group.

The latest UX Showcase session held on 13 October outlined the recent activity surrounding our user experience services. This was our second such event, and it was great to see a wide range of attendees continuing to demonstrate their interest in the UX activities happening at the University.