Our User Experience training continues to be very popular and well reviewed by the University staff attending. At the recent sessions, I asked a few of the group what they thought and have pulled the comments together into a short video.

Our next lunchtime meetup for staff interested in user experience-related matters is Wednesday 3rd October, with Nicola Dobiecka providing an overview of user research facilitation.

We’re hosting the next meetup of the Public Sector Design Community on Tuesday 9 October. This is a great (and free!) opportunity to meet and learn from colleagues working in user research and service design in places like the Scottish Government and Registers of Scotland, amongst others.

How a trip to the hospital, and wait by a set of doors, prompted some thinking about interaction, context and empathy.

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

Last week I had the pleasure of presenting a short session on Lean UX at the Edinburgh User Experience meet up. If you’re local, I recommend joining in as it’s a great way to connect with a wide range of people working in the area.

I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to.

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

If you’re familiar with higher education, you’ll know that it’s a broad and varied sector. This is no more true than in a university as large, old and research-focused as Edinburgh. And supporting our university by working in user research and experience design in Information Services right now is a challenging and interesting prospect.