As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.

To create truly usable web content, we have to get out of the majority mindset.

This academic year the User Experience Service has been collaborating with the Learn Foundations project to undertake a programme of user research. This blog post will focus on one particular strand: interviews with students.

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Tuesday 23 July is now open.

In our latest lunchtime meetup, UX Service Manager Neil Allison gave a preview of the talk he presented at UX Scotland. He shared a tried and tested method of bringing teams together to prioritise usability issues effectively.

Offline experiences, like one I had recently as a disabled traveller, can teach us a lot about the digital user experience.

Collaborative sketching workshops are a quick and effective way to get design decisions moving forward as a team. In this post I go through the benefits, provide the materials needed and give a step-by-step guide so that you can run your own session.

In the previous lunchtime meetup, Mary Elder told us about the work that has been carried out to make MyEd a truly student-centred portal, and Neil Allison reported on the University’s Student Digital Experience Standards.

Between now and the mid of July, we will be carrying out a University-wide series of collaborative events. This user research exercise will inform upcoming work around the University website service and the content management system to be delivered by 2020/2021.   

Following on from our series of sessions looking at what works well (and not so well) for students using Learn courses, we are now turning our attention to the experiences of staff members.