Public sector design community colleagues have been meeting to talk about service design; what it is and why it matters. The podcast they’ve produced is relevant to our service improvement work at the University and well worth a listen.

Once again we contributed to the University’s Festival of Creative Learning, a week in the academic schedule where students take a break from their formal studies to explore a wide range of new topics and learning techniques.

The leading user experience conference UX Scotland is once again being held in Edinburgh this June. This year I’m contributing a session.

Over the Festival of Creative Learning, I ran a workshop to teach Writing for the Web to students and had them demonstrate their newfound skills through a collaborative writing exercise.

Our cycle of usability testing showcases continues on Friday 1 March at 9.30am. Participants will have the opportunity to watch students using a Learn course, before collaboratively prioritising the main usability issues observed.

We’ve launched a new version of the Effective Digital Content, using stand-alone in-house videos, up-to-date with the latest legislation and research.

Our next lunchtime meetup is on Tuesday 19 February. In this session we will be showing a video of Jared Spool’s ‘Beyond the UX Tipping Point’.

We had a great turnout for our 4th showcase of the User Experience Service on 5 December. In this post I’ll share the slides and videos of the lightning talks, plus a flavour of the rest of the event.

We asked attendees how they found a User Experience Service Showcase session earlier in the year. This short video captures what the events are all about.

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 5 December is now open.