This July we were joined by colleagues from the LLC and CAHSS web teams at the 2018 IWMW conference at the University of York. In this post, we share our thoughts on the event.

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

Last week I had the pleasure of presenting a short session on Lean UX at the Edinburgh User Experience meet up. If you’re local, I recommend joining in as it’s a great way to connect with a wide range of people working in the area.

I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to.

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

Last week I attended ContentEd – a two-day conference dedicated to content strategy in higher education. In this post, I recap the highlights and lessons learned from this inspiring and educating conference.

At this month’s Web Publishers’ Community session talks covered user experience; GDPR compliance in EdWeb; how to check if a Google Analytics implementation is working; and how the EdWeb cookie consent banner works.

The brave new world of European data protection laws mean that web analytics will not be a ‘GDPR-free’ zone. So I thought I’d note here what I expect to change (and remain the same) after 25 May.

If you’re interested in predicting the future, our next lunchtime UX meetup is for you. Find out how adopting a user-centred approach to developing services and experiences can help you get ahead of the curve.

We’re heading down to the University of York for the Institutional Web Management Workshop (11-13 July), and we want you to come, too. The conference is aimed at staff in UK higher education institutions responsible for websites and other digital provisions.