We’ve recently been working on developing the User Experience Design Standards and self-assessment materials. To do this I’ve been conducting reviews of the work the UX service has done with people in different parts of the organisation. This has helped us better understand how colleagues in a range of roles perceive the design process and […]

Card sorting has allowed us to better understand how students expect information to be grouped in Learn.

Over the last 3 months I had the opportunity to work on a project to create two websites to help recruit students on to postgraduate online Masters programmes.

Over the last 3 months I had the opportunity to work on a research project with the aim to improve MyEd for staff. MyEd for students had already gone through a transformation earlier in the year, and this was a chance to bring about similar improvements for the staff view of the portal.

As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.

About the Future Web Services design research project       Over the last two months, we have carried out 16 pop-ups and co-design workshops as a University-wide series of community engagements. This user research exercise is informing our work around the University website service and the CMS to be delivered by 2020/2021. We invite your participation […]

I have been conducting rounds of usability testing to guide the redesign of EASE, the University’s online sign-in system. These tests needed to be completed quickly with no time or budget for recruitment. The following is an outline of what I did, and what I learned.

At the end of June, 6 representatives from the University of Edinburgh attended the 2019 IWMW conference at the University of Greenwich. In this post, a few of us share our thoughts on the event. Jennifer Doyle – Business School Why did you decide to attend the conference? I’d been aware of the conference for […]

As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.

To create truly usable web content, we have to get out of the majority mindset.