It was a pleasure to be able to support the Service Design in Government conference once again; connecting the organisers with University of Edinburgh students keen to network and learn more about the discipline. It’s been a positive experience all round.

After 5 months of hard work and collaboration across the University, we launched the new undergraduate study website for 2021 on 24 February 2020.

In January we ran two open-invite sessions to collaboratively review some of the usability testing videos we recorded during November’s Postgraduate Open Day. Nearly 70 colleagues joined us to agree the biggest issues facing prospective students as they tried to establish their cost of study online.

We’ve been conducting lots of user research interviews recently. We transcribe our interview recordings to more accurately reflect what people said but this comes with an overhead. We’ve been trying automated transcription tools to reduce the effort and speed up our work.

Just a quick follow-up to highlight an important step in the GatherContent process and to introduce a new and useful feature.

Following on from our recent training session on GatherContent for everyone involved in the update of the Undergraduate Degree Finder,  we’ve now updated our guidance wiki and distributed logins to everyone involved.

We’re running training for colleagues involved in the update of the Undergraduate Degree Finder, to support our adoption of the GatherContent tool.

We recently announced a big change to how we will approach updating the Undergraduate Degree Finder. We’re piloting a tool called GatherContent which will significantly streamline our dialogue with colleagues in schools and colleges. We see this as a first step towards a more fundamental overhaul of how this process is managed.