To ensure the ongoing implementation of Learn Ultra remains as user-centred as possible, staff and students were engaged in user experience research between May and October 2022. 

In preparation for moving to Learn Ultra it was important to find out staff and students’ experiences of actually using Learn Ultra courses. This insight is guiding the continuing development and iteration of Learn Ultra has helped the project team identify areas of improvement. 

As part of our ongoing exploration of how personalisation can help improve MyEd, we’re running a pilot project with colleagues from the EdHelp service. About the pilot Students have always been able to access EdHelp’s online resources from their MyEd home page.  Until this September, this was a single link to the EdHelp’s FAQ homepage. […]

As part of the new Web Publishing Platform project, we needed a way to test ideas for new navigational approaches, to get feedback to inform iterative design. We used testing platform Maze to run remote, unmoderated tests on navigational prototypes built using design tool Figma, to gain quick insights from large numbers of users.

We used Figma to create a mocked-up megamenu for a School site and used Maze to test how people used it to complete a set of tasks. We repeated the test for the same site using a left-hand menu and compared the results.

We wanted to test a mobile navigation concept so we built a prototype mobile menu structure using Figma and tested it with 100 people using the Maze testing platform.

Learn Ultra is the newest version of Learn, the University’s Virtual Learning Environment (VLE). The University is planning a phased upgrade to Learn Ultra as part of the VLE Excellence programme and the wider University 2030 Strategy and Digital Strategy. As part of a programme of user experience (UX) activities to support the upgrade of […]

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]

Service Design in Government (SD in Gov) is a two-day annual conference bringing together service design experts, practitioners and enthusiasts to share their work and thinking.   In the UX and Digital Consultancy team, we have applied service design principles (in projects like Learn Foundations), and recognise its value in making the University’s digital services […]

Human-centred Design System We are creating a human-centred, user-focused Design System for a community of over 50,000 people. Our challenge is to design and iterate upon a resource that helps our large, highly devolved estate to achieve coherence, for a population the size of a small town. The University Design System: a journey that has […]