Last month I led a workshop session on collaborative sketching where over 60 colleagues explored potential design approaches and generated around 300 ideas in an hour.

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session. Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the […]

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

Last week, I spent three days on an intensive course to consolidate my knowledge on creating an effective user experience, and now hold the certificate of ‘Certified Professional in User Experience (Foundation level)’, or CPUX-F.

On 23 October, I attended a workshop session intended to introduce ideas for generating video subtitles, in order to enhance the availability and accessibility of our video training.

We’ve updated our Google Analytics (GA) guidance to cover both the latest design refresh, and the launch of GA events.

Over the past few months we’ve been running new training sessions on how to prototype and how to use personas to improve the user focus of developments. Pilot sessions have been well attended and positively reviewed.

I’ve been considering whether we could use video training to enhance our training and support offering. Our initial attempts have been promising and I expect we will be able to alleviate some of the demand for our training in future.

I’ve been working over the past couple of months with Marianne O’Loughlin, a user experience (UX) consultant, to develop new training courses for the University.