Category: User Experience & usability
Reports and narrative about research and development around usability and accessibility, including our own work as well as others’
As a user researcher at the University, I plan and conduct research activities to help colleagues improve the content in their websites and services. Recently, I have been learning how to use Google Analytics 4 (GA4) to see what information it can provide about University websites and content.
The User Experience Service have been working with the Careers Service to improve their web content. In January, we ran a workshop to help the Careers Service to think through the foundations of their content strategy.
The UX Service has helped more colleagues to conduct usability tests on their website and prioritise web content improvements.
Content Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand.
As part of the Role of Profiles research project, the UX Service circulated a survey to staff across the University to gather data about how they use online profiles and what they think of them. 262 staff responded, providing valuable insights.
During a day spent working with Drupal AI specialists, we explored different ways to apply AI to enhance search and retrieval of content from University websites.
Advancements in Drupal AI and LLMs prompted us to explore ways to use AI to enhance and improve UX. Working with Drupal AI specialists, we spent a day considering how AI can impact user experiences of those publishing, searching and consuming University web content.
The LOUISA team completed an initial round of user research as part of the User Experience (UX) plan.
Discovery research to learn about staff profile content published in EdWeb formed part of the initiation of a new six-month project aimed at improving the provision for publishing online profiles.
The UX Service has begun a new six-month project recognising the importance of online staff profile content. Our project will research current use of profiles, learn staff needs for profile content and ideate ways to optimise display of online profile content.
