We all want to believe that we have free will and make our own decisions. This may only be partly true. You may realize that the way options present themselves influences your decisions. You might not realize that a whole science is dedicated to engineering the way to present choices and guide your behavior.   Nudging […]

We have evolved our personas for future web services. We now focus on our users’ behaviours, not their roles.

Once in a while it’s good to have an honest look at your content. Here are 5 content things you can do to get it into shape.

Learn Ultra is the newest version of Learn, the University’s Virtual Learning Environment (VLE). The University is planning a phased upgrade to Learn Ultra as part of the VLE Excellence programme and the wider University 2030 Strategy and Digital Strategy. As part of a programme of user experience (UX) activities to support the upgrade of […]

As part of the Learn Ultra Upgrade project,  members of the Educational Design and Engagement team conducted a series of workshops and hybrid user experience testing and interview sessions with students on internships within Information Services, to help the project team understand how the integration of the new Ultra Base Navigation (UBN) layer could be […]

We are seeking some more University of Edinburgh students to join our team as interns to help us with some important projects to improve user experience in the University.

Components are an important part of any Design System, and the Design System we’re building for the University is no exception. Each component can have various pieces of data describing it, its history and its uses, which can be presented in various ways. This piece of work was about exploring the documentation options for components […]

As the project to build the new web publishing platform continues apace, we used the project roadmap to define a process and a plan of user experience design activities to help achieve our milestones and keep us on track. The web publishing platform project (or the WPP project as it’s come to be known) has […]

As part of the programme of user experience research for the latest phase of the Learn Foundations project, Learn Foundations teamed up with colleagues from Edinburgh College of Art (ECA) and the User Experience and Digital Consultancy Service to conduct usability testing. The programme of user experience research for Phase 3 of the Learn Foundations Project sought to understand how Learn […]

How can we gain a collective understanding of how our services are serving our users?