Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services. What was the issue? The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have […]

Last week I supported colleague Ross Ward, part of our Educational Design & Engagement team, in running a session that introduced UX concepts to students, and enabled him to explore new opportunities for technology-enhanced learning.

We now have two members of staff who are specialists in user experience design and strategy working on the Digital Transformation Initiative-funded UX Services projects.

I recently re-ran a usability study for the IS (Information Services) Helpline which I had first conducted back in June. The results, though far from perfect, are encouraging enough to reaffirm our conviction in the value of repeat usability testing.

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.

Earlier this week I was supporting our CIO, Gavin McLachlan, as he ran a session on digital transformation for managers within Information Services. The presentation and mini-workshop went down very well, prompting lots of discussion and enthusiastic collaboration. Listening to Gavin’s message prompted me to pull together some thoughts and resources on the subject.

Always keen to get my hands on (a) free coffee and (b) useful advice on improving website quality, I recently attended a briefing on “Tips to improve the accessibility of your website”, hosted by User Vision.

I read an interesting article recently by content specialist and top tasks evangelist, Gerry McGovern. It was a commentary on a blog post recently written by a member of the UK Digital Govenrment Service (GDS) in which they outlined why they were moving away from an audience based approach to navigation and towards a single, […]

I’m currently working with the Student Systems team to help them prepare for the development of  a new website. Together we’re taking stock of what they’re trying to achieve as a business, where the website is best placed to support this, and how their systems and communications channels work together.