It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.

As part of the “Notifications Service – Rollout, Integrations and Subscribers” project, the team have run a number of user story workshops with interested staff and students. The most recent of these were held within Services Marketing and Marketing of Services lectures, where stories were captured by 61 students; both undergraduate and postgraduate. The service […]

The Digital Transformation 2018 conference organised by DIGIT, Scotland’s largest independent business technology community, took place at Dynamic Earth with 270 delegates braving the weather to listen to speakers from across the sector. Talks focused on key trends like responding to change and making transformation fun before finally ending up with the f-word – failure.

We have recently completed a six month collaboration with University Human Resources Services (UHRS) which has delivered a fledgling digital strategy, developed new content management processes and skills within their team, and rationalised priority areas of their website.

We’re hosting a one-day workshop for IS web editors to learn how to iteratively improve your webpages as a means to promote self-service and reduce support calls. Book a place to attend the event on 29 March.

Yesterday I ran a practical introductory session to some collaborative UX research and design practices for Edinburgh students, as part of our Festival of Creative Learning. It also gave colleagues an insight into how students approach their studies.

Colleagues from across the University learned about the design thinking process as part of our latest monthly user focused lunchtime meetup.

We’re running another of our showcase events to highlight how the pilot User Experience (UX) Service is helping a wide range of projects get closer to their target audiences and make better decisions. Booking for Wednesday 4 April is now open.

Tools are available to help research the keywords our visitors use when searching our sites. We can use this information to better understand their needs, and to optimise our content to meet those requirements.

At our last user focused meet up at the end of January, we were fortunate to have guest speakers from Registers of Scotland talking about the relationship between the disciplines of user experience (UX) and business analysis (BA).