This July we were joined by colleagues from the LLC and CAHSS web teams at the 2018 IWMW conference at the University of York. In this post, we share our thoughts on the event.

Over the summer we’re looking at ways we can improve the presentation and structure of content in MyEd to make it easier for students to find and access the information and tools they need. To help us with this we recently carried out a survey to understand more about how students use MyEd, and the […]

Last week, Duncan MacGruer and I ran a workshop at the IWMW conference in York, demoing the continuous improvement process we’ve been using in our Helpline collaboration project. In this post, I highlight what we did in the workshop and the insights we got from attendees.

The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

Last week I had the pleasure of presenting a short session on Lean UX at the Edinburgh User Experience meet up. If you’re local, I recommend joining in as it’s a great way to connect with a wide range of people working in the area.

I set myself the challenge of writing a summary of each session I attended at UX Scotland, as a way of forming my own thoughts on each topic, and to make sure to follow up on everything I wanted to.

We’ve just come back from UX Scotland, the annual conference hosted in Edinburgh that attracts user experience and service design professionals from around the world. This year there was a good turnout from the higher education sector, not least from our university. In this post a few of us who were there share our thoughts…

The Notifications Service team have been running a pilot rollout over the summer with Employ.ed interns to deliver task-based communications. Notifications are initially delivered to each recipient’s MyEd page upon login. A beta rollout with interested services will follow. Work is also ongoing to understand whether SMS and email channels are useful for specific communications. The […]

Last week I attended ContentEd – a two-day conference dedicated to content strategy in higher education. In this post, I recap the highlights and lessons learned from this inspiring and educating conference.

If you’re familiar with higher education, you’ll know that it’s a broad and varied sector. This is no more true than in a university as large, old and research-focused as Edinburgh. And supporting our university by working in user research and experience design in Information Services right now is a challenging and interesting prospect.