I gave a presentation at the IWMW conference last month. This is the annual event for web managers in higher education. The slides and a transcript are now available.

I’ve been a long time subscriber to the remote usability testing tool UserTesting.com. They’ve recently introduced a free taster service – “Peek” – which I recommend you try out.

This summer we were joined by Informatics student Yordan Hristov on a University internship. Here’s what he thought of the experience:

Billy Wardrop recently joined the University Website Programme fulfilling the role of the CMS Support Officer, which had been vacant since the beginning of March 2014. His main responsibilities are to provide technical expertise and guidance for existing services and projects, offering input to applications development and support processes, and providing second-line user support.

The University at the Festivals website showcases the University’s involvement in the Edinburgh festivals, and this year we’re sharing the content using RSS feeds.

Over the past few months we’ve been running new training sessions on how to prototype and how to use personas to improve the user focus of developments. Pilot sessions have been well attended and positively reviewed.

Last month Bruce and I attended the UX Scotland conference, held at the Dynamic Earth Centre here in Edinburgh. (UX is shorthand for ‘user experience’). In this post, I’m sharing a few thoughts about what I got from attending, resources you can check out for yourself and we also have a contribution from Bob Carr […]

Web managers understand the value of having website analytics and analyse them to make decisions about restructuring content or their website in general. As the University Website Programme is keen on delivering more information to enhance understanding about web visitors’ behaviour and interaction with the University’s websites, we are trying to take as much advantage […]

At last month’s Web Publishers Community session, I went through how and why the design and navigation of the University website was changing. The slides from the session are available as ever, but I thought it would be good to write a blog post to cover the main points for those that couldn’t make the […]

I’ve been considering whether we could use video training to enhance our training and support offering. Our initial attempts have been promising and I expect we will be able to alleviate some of the demand for our training in future.