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Future student online experiences

Future student online experiences

Sharing the work of the Prospective Student Web Team

  1. Future student online experiences
  2. Tag: continuous improvement

Tag: continuous improvement

Answering trends in prospective student enquiries on the University website

Since the spring, our team has been working with the Enquiry Management Team to update website content to answer the questions prospective students are emailing about.

13th October 2021 0

Encouraging self service and cutting enquiries for the Fees Service

It’s a little over a year since we delivered our first user-centred enhancement project and I’ve been looking at analytics to dig deeper into how we’ve influenced website visitor behaviour to reduce unnecessary email enquiries. Analysis shows we influenced over 25% to self serve rather than make an enquiry.

6th September 2021 1

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