It’s done! Our team has delivered a new website for the Fees Service which will greatly improve student fees experience and make life easier for staff. The effort took 8 sprints, was underpinned by robust evidence, and designed with significant collaboration from the Fees and Student Support team.

With a little over a week before it ends, the second check-in for this final, extended sprint gave us the chance to demo the new Fees Service contact form and our completed improvements to programme fees tables. The PSWC team also described the status off all site content towards the delivery schedule for go-live and […]

We have had to adjust our plans to accommodate recent disruption and working from home. But we’re back on track with new timelines, and provided updates on student-focused content being delivered, changes to enquiry channelling and improvements to programme fees tables.

This sprint has seen the team deliver on a new site structure for a standalone fees website whilst continuing our ideation, prototyping and testing process to create critical new content to address top student tasks. We’ve also considered how well search is performing for students seeking fees information.

February has seen us turn our attention to working out how best to present fees information to prospective postgraduates. We also saw the Undergraduate Degree Finder 2021 go live on schedule.

We’ve focused this sprint on finding solutions to the biggest issues facing prospective postgraduates investigating cost of study, and generating a prototype that’s demonstrably better than current provision.

January has seen a great deal of focus on working towards delivering the refresh of the Undergraduate Degree Finder, but we’ve also been collating and communicating user research to support upcoming work to improve the postgraduate fees experience.

Our first sprint of the New Year (and of the new decade!) has just wrapped up. A key delivery was the rapid and successful refresh of our undergraduate degree finder content. Read on for a quick overview of the sprint activities and achievements.

I’ve decided to set myself the target of writing a monthly review. We may only be a little over three months into the set up of a new team and service but already things are moving so quickly.  So for me, it’s important to regularly take stock of what we’ve achieved and reflect on where […]

We’ve finished our last fortnightly sprint before Christmas. Much of the focus of this, our 4th sprint, was on the existing postgraduate fees experience. It has been a productive two weeks and we’ve managed to uncover a few final parcels of valuable insight before festivities begin! Read on for a quick overview of what we’ve […]