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Future student online experiences

Future student online experiences

Sharing the work of the Prospective Student Web Team

  1. Future student online experiences
  2. 2021
  3. September

Month: September 2021

Encouraging self service and cutting enquiries for the Fees Service

It’s a little over a year since we delivered our first user-centred enhancement project and I’ve been looking at analytics to dig deeper into how we’ve influenced website visitor behaviour to reduce unnecessary email enquiries. Analysis shows we influenced over 25% to self serve rather than make an enquiry.

6th September 2021 1

User experience and analyst vacancies – helping the University become more user-centred

We’re recruiting two positions to our team: a user experience specialist to lead our research and dissemination activities, and a performance analyst to transform our approach to quantitative insight.

1st September 2021 0

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