The Website and Communications team has recently been heavily involved in a pilot project to improve the journey of prospective online learning students, from investigation to offer.

We run a lot of workshops and facilitate a lot of design thinking activities. Sometimes we struggle for meeting rooms when running something at short notice but actually, I enjoy working in impromptu and open spaces. Here’s why…

It’s just over a year since we trialled our first user experience training package. We’ve run the sessions 4 times now, receiving excellent feedback from attendees and refining the provision each time to better meet staff needs.

Yesterday I ran a practical introductory session to some collaborative UX research and design practices for Edinburgh students, as part of our Festival of Creative Learning. It also gave colleagues an insight into how students approach their studies.

The open, democratic and quick way to set an agenda known as Lean Coffee, has been working really well for us at our monthly UX meet ups. In the post I run through how it works, why we like it and why you should try it too.

The latest UX Showcase session held on 13 October outlined the recent activity surrounding our user experience services. This was our second such event, and it was great to see a wide range of attendees continuing to demonstrate their interest in the UX activities happening at the University.

We’re running another informal briefing and networking event centred around user experience-related services and activities happening at the moment. You can book a place for the session happening at Argyle House, Friday 13 October 14:30.

When working with University Human Resources Services (UHRS) to help them develop a digital strategy, we took a bespoke approach to best meet the needs of their team.

We were recently involved in a project to support ESPA (Ecosystem Services for Poverty Alleviation) in creating proto-personas to inform the redevelopment of their website.

Successful digital projects, effective digital products and services and great user experiences need multidisciplinary collaboration. In this post I’ll go through why I value techniques that facilitate this multidisciplinary approach so highly, and how business units across the University are calling on us to help them do the same.