In recent months I’ve been investigating the Kano model, which is a way to plan and prioritise features of a product to better meet user expectations. After discussing with the team, we decided to try it out through the planning process for some upcoming EdWeb CMS features.

Join us for another open invite usability testing review workshop, which is showcasing our work with IS Helpline to enhance the online student experience. You’ll see how we’ve improved the website support experience based on our last round of testing, and learn how to run the process for yourself.

We are embarking on a collaborative initiative with IS Helpline to improve the quality of online IT support for students. This is a great opportunity for us to demonstrate the impact of continuous review and improvement processes on the student digital experience.

I’ve developed a new training package combining in-person and online materials for the University that pulls together important user experience and collaboration techniques. In this post I’ll cover what’s coming and why, and how you can begin ‘design thinking’ through online provision at Lynda.com.

I recently conducted an on-campus contextual inquiry as a UX research method. My work aimed to help inform the procurement of the new central Search service of the University.

Last week I was invited to Scottish Enterprise to learn a bit about their agile development set up and how UX and service design are integrated into their practices.

Reaching consensus on the ideal user experience can be challenging. It’s even harder when the product doesn’t exist yet. I’ve been helping the Cityscope development team focus their attentions to deliver something that’s both useful and easy to use.

I’ve just returned from delivering 2 days of UX training for the University of Aberdeen. We covered usability testing and review, workshops and prototyping.

I recently surveyed the University’s digital development & management communities on what was important to them. In this post I’ll share the results and a few opinions on the value of design principles.

This year’s UX Scotland happened 8-10 June. It was my 4th time attending, and this year I focused mainly on sessions around facilitation and management. As ever there were some real highlights for me, including a full day training session with Kim Goodwin.