I read an interesting article recently by content specialist and top tasks evangelist, Gerry McGovern. It was a commentary on a blog post recently written by a member of the UK Digital Govenrment Service (GDS) in which they outlined why they were moving away from an audience based approach to navigation and towards a single, […]

Yesterday at our monthly Web Publishers Community meeting, a gave a presentation titled “How to get a grip of your website (and then keep hold)”. It’s good do-it-yourself advice, and I also outline where the University Website Programme can step in and help. This post is a transcript of (roughly) what I said…

Last week, I spent three days on an intensive course to consolidate my knowledge on creating an effective user experience, and now hold the certificate of ‘Certified Professional in User Experience (Foundation level)’, or CPUX-F.

The new University search engine launched on 9 July after a nine month research and development period.

We’ll be introducing a few refinements to the new website design on the smallest screen sizes in the near future. This week we’ve been parallel testing three versions with staff and students around the campus.

On Monday 23 February, I was invited to come along to the Innovative Learning Week’s “Smart Data Hack”, hosted by the School of Informatics, to talk about prototyping.

At the end of last year, I ran an open invite session for web publishers, developers and project managers in which I outlined how we’re conducting rapid, iterative usability testing as part of the development of the new University CMS, EdWeb. The presentation was followed by a demo of the process in which everyone participated.

Sitting on the bus the other day, I picked up a copy of the free newspaper – the Metro. The outermost pages were an advert for the electrical retailer, Currys. It was a really nice ad that was essentially selling the user experience of technology. I took it back to the office to share with […]

I gave a presentation at the IWMW conference last month. This is the annual event for web managers in higher education. The slides and a transcript are now available.

Over the past few months we’ve been running new training sessions on how to prototype and how to use personas to improve the user focus of developments. Pilot sessions have been well attended and positively reviewed.