Frequently Asked Questions (FAQ) pages in web content are fine when they’re really frequent, and they just represent an alternative route to key information.

Over the Festival of Creative Learning, I ran a workshop to teach Writing for the Web to students and had them demonstrate their newfound skills through a collaborative writing exercise.

We’ve launched a new version of the Effective Digital Content, using stand-alone in-house videos, up-to-date with the latest legislation and research.

I recently ran a one-day workshop for IS web editors focused on teaching them how to iteratively improve their digital content so users are able to self-serve on their site. The event was a great success, with attendees leaving with an appreciation for what it takes to create user-focused content.

We’re hosting a one-day workshop for IS web editors to learn how to iteratively improve your webpages as a means to promote self-service and reduce support calls. Book a place to attend the event on 29 March.

To meet the specific needs of University Human Resources Services, we developed a bespoke half-day training session. It was designed as a refresher on creating effective digital content and the fundamentals of EdWeb.

The online version of the ‘Writing for the Web’ course is now available in draft mode on Learn. It’s now known as ‘Effective Digital Content’.

Renaming our Writing for the Web course has thrown some interesting light on people’s perception of the course.

We’re creating an online version of our popular Writing for the Web course, and are looking for volunteers to help test it, and name it.