As part of our ongoing exploration of how personalisation can help improve MyEd, we’re running a pilot project with colleagues from the EdHelp service. About the pilot Students have always been able to access EdHelp’s online resources from their MyEd home page. Until this September, this was a single link to the EdHelp’s FAQ homepage. […]
A three-day conference bringing together practitioners, supporters and advocates, Service Design in Government (SD in Gov) is an annual opportunity to learn about the design, delivery and management of services in the public sector. With sessions from individuals from a variety of backgrounds and organisations it offers the chance to learn about service design strategy […]
Make things open: it makes things better. We really like this design principle from gov.uk. We use it a lot, especially when it comes to iterating upon our beta Design System.
Migrating content from EdWeb and other Drupal sites into the Web Publishing Platform is proving to more difficult than we originally expected. A bit like going from a 10K race to an ultra marathon. So some tough times but also very exciting and satisfying as we solve some very complex problems. Our team is committed […]
We’re currently recruiting for two service managers to join the Portal Services team. About Portal Services We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources […]
We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]
With the move to the new Web Publishing Platform and the advent of the new University Design System, we’re taking the opportunity to gather some feedback on our flagship Effective Digital Content course, to ensure we offer the best possible training for staff working with digital content.
Multibranding – representing the University brand alongside partner brands to accurately reflect partnerships without compromising our own integrity – is a design challenge shared across the University. The aesthetics aspect of multibranding is particularly important to get right. As part of the Design System project, we are planning a two-part community event aimed at developing […]
Representing brands of University partners to accurately reflect collaborations whilst ensuring integrity of the University brand is a complex, widespread issue. As part of the Design System project, I ran a session where University staff came together to work on the governance aspect of multibranding by collectively structuring a checklist.
When talking about technology, achieving understanding without confusion can be difficult, but communicating about technical concepts and processes is crucial for the success of our services. To achieve our aim of a more unified and coherent approach to technical communication across the University, the UX service has begun a new project to map the use […]
