This summer I’ll begin a series of posts about Google Analytics, exploring some of the key reasons that we recommend its use. I will explore key tasks you can perform, and answer that vital question – “how can I tell if my site is successful”?

While many departments make use of a news section, if not structured carefully, these sections can often grow too large to easily maintain. This post demonstrates an option for creating a manageable news section that is easy to archive and avoids page links from breaking too soon.

I joined the team as Usability Testing Service Assistant in late May and have had a busy first month getting to grips with the equipment we use, helping run promotional events and supporting a range of projects.

In our latest showcase of the Usability Testing Service (held 15 June), we worked with our frontline IT support colleagues to learn where their website self help pages could be better.

At a recent Website Support Clinic, I worked with a web editor who wanted to know the best option for adding staff bios. The timing could not have been more ideal as we’ve recently launched the profile page content type, which can help with this issue.

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session. Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the […]

Last week I was lucky enough to spend a day in London learning about content strategy and design with Sarah Richards of the Content Design Centre. In this post I’ll be talking about some of the key principles of both practices and hope to convince you of the value of taking a fresh look at […]

Vanessa Zervogianni has joined us as a Usability Testing Service Assistant, enabling the pilot service to support more schools and business units to make their websites and software more user friendly.

As has been previously communicated we asked all editors to finish any final archiving processes by 1 June. We are now starting the process of shutting down Polopoly completely.

Following on from our community survey we are now in the process of consulting further with the three Colleges, support groups and Communications and Marketing, to finalise the prioritisation of development work for EdWeb.