Interviewing 40 academic and professional services staff about profiles not only revealed insights from staff about their own profiles, but also viewpoints from staff involved in coordinating and utilising profile content. This blog post recounts the process to synthesis and analyse staff interview data to surface these different perspectives and understand associated needs and requirements.

The Role of Profiles project aims to identify recommendations for an improved online profile provision, based on the needs of University staff. Interviewing individual staff members was our primary research method. This post outlines how we set up and conducted staff interviews – to hear what staff had to say, and to gather data on […]

We’ve been developing a new version of Effective Digital Content. This post looks at how this work fits into our wider approach to supporting content design across the University.

I was pleased to be invited to deliver guest lectures about the User Experience (UX) Service by academic colleagues. Presenting to students and answering their questions helped me take fresh perspectives on framing the role of UX at the University.

As part of the Role of Profiles project, the UX team learned from the work of Safa Alsalman, who investigated using AI to produce biographical content for academic staff while working for Edinburgh Innovations.