In January, the UX team spent a day ideating on how to apply Drupal AI to University web content management and built a prototype including an AI-powered search feature. But would students find it useful and usable? Preliminary UX research revealed useful insights.

This summer, Digital Content Style Guide Intern Mostafa Ebid integrated ELM into EdWeb2 in a Generative AI tool aimed at helping web publishers prepare content. He tested it with a sample of participants to make an initial assessment of the user experience it provided in the context of assisting them with web publishing tasks.

The University holds a vast collection of digitised artefacts including images, manuscripts and artworks, accessed through a central digital collections platform. The Digital Collections team asked for UX support with a project to redesign the platform front-end, to help ensure it served needs and expectations of platform users.

On 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day.

In March this year, I was asked to join the Drupal leadership team, to bring my UX knowledge and expertise both to Drupal’s newest product, Drupal CMS, and to Drupal core. I reflect on six months of contributing to an open-source community in a leadership position.

A green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]

As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research. 

Throughout my internship, I’ve had the chance to meet many different publishers from across the University and through all kinds of interactions – whether in user interviews, unconferences, user testing, or just in daily life. It’s been incredibly insightful for me to learn how publishers work, the processes they follow, and the pain points they […]

Continuing our work to help the Careers Service make their website more user-centred, the UX Service ran a session to map the stages a PhD student typically goes through when they interact with the Careers Service, to help us work out the role of web content at different stages of the flow.

Building on the success of UX24, an in-person conference organised last year in collaboration with UCISA, we’ve now confirmed an exciting programme of speakers for a new hybrid event happening on Thursday 11 September.  Tickets are available now, free for University staff as part of our institutional UCISA membership.