Content Improvement Club is our regular meetup for web publishers. This month, we focused on staff profiles: how to make them more useful, engaging, and accurate. We looked at what makes a good profile, shared practical tips, and reflected on our own pages. The advice here applies whether your profile sits within EdWeb 2 or […]

Hearing from 40 academic and professional services staff across various Schools and business units revealed why some groups of staff underused profiles compared to others and provided insights into the relative needs and preferences of different groups of staff.

Thousands of staff have a profile on the University website, yet many more don’t. Through interviews with staff, the Role of Profiles project sought to find out why, and to establish needs and requirements for profiles. This blog post documents reasons and use cases staff shared for having a University web profile.

Content in University staff profiles plays a dual role in highlighting the achievements and important work of University employees and showcasing the institution as a centre of excellence. A profiles project sought to learn what staff needed from their online profiles. This post collates insights into profile content requirements, based on what staff shared in […]

Research for the Role of Profiles project found that many University staff profiles were out-of-date. Interviewing staff about their current processes for creating, updating and deleting profiles identified the work required to keep profiles current, and surfaced areas of good practice as well as opportunities for improvement.

Interviewing 40 academic and professional services staff about profiles not only revealed insights from staff about their own profiles, but also viewpoints from staff involved in coordinating and utilising profile content. This blog post recounts the process to synthesis and analyse staff interview data to surface these different perspectives and understand associated needs and requirements.

The Role of Profiles project aims to identify recommendations for an improved online profile provision, based on the needs of University staff. Interviewing individual staff members was our primary research method. This post outlines how we set up and conducted staff interviews – to hear what staff had to say, and to gather data on […]

Carrying out usability testing early on in the design process provided useful insights about how learners would interact with our content. The feedback we received led to us making various changes to improve the user experience of the course. 

We’ve been developing a new version of Effective Digital Content. This post looks at how this work fits into our wider approach to supporting content design across the University.

Content Improvement Club is our regular meetup for web publishers. This month, we looked at writing and improving alt text to make images accessible to all users.