Last month I delivered a webinar designed to distil the benefits of the Notifications Service into five key points, suitably named 5 Things to Know About Notifications. I’m glad to say that this session sparked a number of interesting conversations about use cases which our team are currently exploring – we hope that one or […]

MyEd is a key part of the student experience at the University of Edinburgh, particularly at the beginning of a new academic year. Our analytics data can help us understand what services and actions are important to students at this crucial time. How do students prepare for the new academic year? Securing accommodation is a […]

Over the last few months, we’ve been working on a project where a group of new students received additional information in MyEd, to help new students complete key tasks and to try and ease their transition into university life. The project was run by the Induction and Pre-arrivals team (PAI), with input from the Communications […]

What is the Notifications Service? The Notifications Service is a solution which delivers personalised notifications and emergency notifications. As explained in our recent blog post, we have been rewriting the Notifications Backbone primarily to ensure that it is safe and secure, however we have used this as an opportunity to introduce some improvements both for […]

What is the Notifications service?   In the Portal Services team, we look after MyEd and Notifications. The Notifications Service is a cross-system solution for personalised notifications and emergency communications. Tasks and alerts about critical information can be sent by or received from different systems and sources across the University and then distributed by the […]

We’re currently recruiting for two service managers to join the Portal Services team. About Portal Services We look after three services; the University’s web portal (MyEd), the Notifications Service and the Text Messaging Service. These are used by students, staff and applicants across the university, and bring together all the services, tools, information and resources […]

We’re about to get started on our Continuous Improvement project for Portal Services. This is a new project that will continue over the next 5 years, and will allow us to enhance and update our services to meet changing needs. We’re still at the planning and research stage, so we definitely don’t know everything that […]

We’ve recently increased the capacity of our SMS Text Messaging service to enable improved communications with our students.

Working in the open has been a long-standing part of our culture. We have supported and participated in events, used and contributed in open source technologies and resources, and recruited roles focussed in support and adoption of open platforms and practices. It is with great pleasure to see these efforts not only been sustained over […]

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS.