Last week I was lucky enough to spend a day in London learning about content strategy and design with Sarah Richards of the Content Design Centre. In this post I’ll be talking about some of the key principles of both practices and hope to convince you of the value of taking a fresh look at […]

We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

We had a packed agenda at this month’s WPC session with presentations about EdWeb Group Administrators, two new content types for EdWeb, a report from Google Analytics training, the results of the recent EdWeb feature prioritisation survey and a guide to applying EdGEL to your web apps and blogs.

Google Chrome’s Page Analytics extension lets users view different data from Google Analytics directly on their webpages. If you’ve never been trained in Google Analytics before and don’t have the time to commit to training just yet, the extension can act as a good alternative to viewing analytics on your site.

At a recent Website Support Clinic, I worked with a web editor who was changing the URL of her homepage. While amending the text is easy enough, it’s important to consider all that’s involved when changing a site’s URL, including how to update the URL for child pages and requesting redirects.

Once again we’re contributing to the annual UK Higher Education web managers conference, IWMW. It’s a great opportunity to learn from and network with colleagues in our sector, and we’re encouraging staff here in Edinburgh to join us at Liverpool John Moores University, 21-23 June.

This month’s WPC session focused on the EdWeb Roadmap, campus maps development and included a special guest talk from University-turned-Skyscanner employee David Pier.

I’m running 4 demo sessions of the new usability testing service in the coming months. These are open to all staff to come along and see how the process works, with the first happening on Wednesday 25 May.

I was watching a presentation by Lean UX author, Jeff Gothelf, and a point he made about user-focused development – taking small steps, sensing and responding – really struck with me. So much so, I’ve written a bit of it up to share here.