Last month I led a workshop session on collaborative sketching where over 60 colleagues explored potential design approaches and generated around 300 ideas in an hour.

The recently launched Media Hopper service for University staff and students provides an excellent (and free) means to record usability testing sessions. We recommend you try it as a means to easily share your findings with colleagues and stakeholders.

Our final Usability Testing Service showcase session of the summer (30 June) focused on the prospective postgraduate experience using the Degree Finder and associated websites.

At a recent Website Support Clinic, I worked with a web editor to digitize a sign-up form. If your department still uses paper forms for some processes, EdWeb’s form content type is a great time- and paper-saver.

Last month I had the honour of giving the opening plenary presentation at IWMW 2016, the UK Higher Education web professionals’ conference, in Liverpool. My topic was Lean UX, or as i expressed it, why requirements are hypotheses. Video and slides are now available.

We contributed two workshops to this year’s IWMW conference, sharing our knowledge and experience with web managers from universities across the UK.

While many departments make use of a news section, if not structured carefully, these sections can often grow too large to easily maintain. This post demonstrates an option for creating a manageable news section that is easy to archive and avoids page links from breaking too soon.

In our latest showcase of the Usability Testing Service (held 15 June), we worked with our frontline IT support colleagues to learn where their website self help pages could be better.

At a recent Website Support Clinic, I worked with a web editor who wanted to know the best option for adding staff bios. The timing could not have been more ideal as we’ve recently launched the profile page content type, which can help with this issue.

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session. Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the […]