Service Design in Government (SD in Gov) is a two-day annual conference bringing together service design experts, practitioners and enthusiasts to share their work and thinking.   In the UX and Digital Consultancy team, we have applied service design principles (in projects like Learn Foundations), and recognise its value in making the University’s digital services […]

Development is well under way to build a new Web Publishing Platform for the University. We’ll be starting to create sites and migrate content over from EdWeb during the next 12 – 14 months. We’ll take a look at what this means for EdWeb editors.

The Gov.uk Design System is internationally recognised as an example of design system best practice. The first Gov.uk Design System Day offered a valuable opportunity to learn how the system is run behind the scenes, and to apply this to the University Design System project. Read more about the project in the blog by Stratos […]

Taking a product approach can be quite a culture shift for a team. Sometimes we are more used to working on ‘projects’ where we tend to work on more discrete blocks of work and often aren’t the people who run the future service. The team who are developing the software might never meet the users […]

Components are an important part of any Design System, and the Design System we’re building for the University is no exception. Each component can have various pieces of data describing it, its history and its uses, which can be presented in various ways. This piece of work was about exploring the documentation options for components […]

As the project to build the new web publishing platform continues apace, we used the project roadmap to define a process and a plan of user experience design activities to help achieve our milestones and keep us on track. The web publishing platform project (or the WPP project as it’s come to be known) has […]

As part of the programme of user experience research for the latest phase of the Learn Foundations project, Learn Foundations teamed up with colleagues from Edinburgh College of Art (ECA) and the User Experience and Digital Consultancy Service to conduct usability testing. The programme of user experience research for Phase 3 of the Learn Foundations Project sought to understand how Learn […]

Over 200 people from around the University participated in our latest top task survey looking at the diverse needs of our large and devolved Web Publishing Community.

When it comes to deciding on your site’s analytics installation, you should consider the main objectives of your site, and the reporting capacity you have.

Separating internal and external audience data is essential to our understanding of usage in our web estate.