I’m introducing a new usability testing service for the University, for an initial trial period up to the end of July 2016. It will be an easy and convenient way to embed user insight into your development projects, and provide learning opportunities for anyone interested in trying the techniques out for themselves.

This year’s UCISA conference is being held in Manchester from 16 to 18 March. I’m contributing a ‘university showcase’ in which I’ll talk through how we use collaborative usability testing as part of our development processes.

Digital transformation is a popular term cropping up in many organisational strategies, including our own. But what’s it all about? I attended an excellent seminar last week that prompted me to reflect on my views on the subject.

What does Richard Feynman, speaking in the early sixties know about user experience research and agile development? Quite a lot as it happens. In this little clip he hits the nail right on the head, and as web publishers in higher education it’s nice to take inspiration from world-renowned academics once in a while…

Back in September 2015, I attended a day-long workshop on Lean UX, led by author of the book, Jeff Gothelf. The day was all about how large organisations can adapt to the challenges of today’s business environment where small start up companies are significantly disrupting established business models. In this post I’ll run through the […]

I read an interesting article recently by content specialist and top tasks evangelist, Gerry McGovern. It was a commentary on a blog post recently written by a member of the UK Digital Govenrment Service (GDS) in which they outlined why they were moving away from an audience based approach to navigation and towards a single, […]

Yesterday at our monthly Web Publishers Community meeting, a gave a presentation titled “How to get a grip of your website (and then keep hold)”. It’s good do-it-yourself advice, and I also outline where the University Website Programme can step in and help. This post is a transcript of (roughly) what I said…

We are making some changes to the footer information that appears on every University web page published by EdWeb. In this post we’ll outline what’s changing and why.

The past couple of weeks, I’ve been undertaking usability tests with our old and new content management systems, Polopoly and EdWeb. Once again I was overwhelmed with the number of colleagues willing to give up their time to help me. So I thought I should say thank you.

Last Saturday I contributed a session to Drupalcamp Scotland in which I talked about the challenges of, and my approach to, integrating usability testing into an agile development process.