When I recently attended the Designing Good Services masterclass, hosted by Lou Downe, author of Good Services, I learned loads about what we’re doing right with accessibility – and where we can improve.

In December 2020 we transformed the Editorial Style Guide from a PDF to a website. We wanted to make sure that what we created was both useful and usable, so we approached staff to take part in usability testing.

This is a story about a revolution in the sphere of University content. Not a noisy revolution, but an important one, involving major changes to one of the best tools we have for preparing written content – the Editorial Style Guide.

As I leave the Website and Communications team after a decade’s work, here’s my final plea to you all to keep real human beings at the centre of digital publishing.

If there was an issue with the analytics on your site, how would you learn about it? Would it be when you went to create a report, and found out you’d lost a few weeks/months/years worth of data? I’m glad to say, there’s a better way.