What is the benefit of an enterprise portal in an organisation like The University of Edinburgh? While working to update the product roadmap for Portal Services, it led me to thinking about why we provide a service like the portal (MyEd).

There is a new network in Microsoft Teams for people across the University taking human-centred approaches to their work. This includes people interested in user experience, service design, human–computer interaction, lean, design thinking… Any kind of human-centred approach is welcome here!

We’ve recently increased the capacity of our SMS Text Messaging service to enable improved communications with our students.

This week, Google announced that new analytics properties would by default use “Google Analytics 4” (formerly, App + Web). What does that mean for The University of Edinburgh?

The User Experience Service has collaborated with Student Experience Services on a three month qualitative research project exploring student experiences around health and wellbeing. We wanted to learn how we might prevent the less severe problems students experience from escalating to more complex problems and associated support. So, we focused on learning about the general […]

Introduction and Updates As we’ve reached the September accessibility deadline, I’d like to look back on the progress that’s been made in making the University’s web estate a more accessible, inclusive space and service for all of our users.   With almost 1500 sites hosted by and affiliated with the University of Edinburgh, it would […]

We have recently completed a short collaboration with the Royal (Dick) School of Veterinary Studies to better understand the needs of students of online postgraduate courses. The findings may help us understand the differing needs of students online compared to on-campus.

A few of us recently took part in DrupalCon Global 2020, an online conference which took place over three days, from 14 – 17 July.

How has working from home affected my work and my mental health?

As we are all adapting to the “new normal”, working techniques have changed tremendously. I am Tasniva Mumu, and I have been working with the University of Edinburgh Website and Communications team within Information Services for the last 6 months as a user experience intern.