In our latest showcase of the Usability Testing Service (held 15 June), we worked with our frontline IT support colleagues to learn where their website self help pages could be better.

At a recent Website Support Clinic, I worked with a web editor who wanted to know the best option for adding staff bios. The timing could not have been more ideal as we’ve recently launched the profile page content type, which can help with this issue.

We are running extra sessions of our showcase of the Usability Testing Service so even more colleagues to learn about the value of direct user engagement by taking part in a real session. Upcoming dates look at the current student experience of IT help self service (14 June) and the prospective student experience using the […]

Last week I was lucky enough to spend a day in London learning about content strategy and design with Sarah Richards of the Content Design Centre. In this post I’ll be talking about some of the key principles of both practices and hope to convince you of the value of taking a fresh look at […]

Vanessa Zervogianni has joined us as a Usability Testing Service Assistant, enabling the pilot service to support more schools and business units to make their websites and software more user friendly.

As has been previously communicated we asked all editors to finish any final archiving processes by 1 June. We are now starting the process of shutting down Polopoly completely.

Following on from our community survey we are now in the process of consulting further with the three Colleges, support groups and Communications and Marketing, to finalise the prioritisation of development work for EdWeb.

We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project, and as part of this, we’ve been reviewing the Personal Tutors and Student Support Officers (PTs and SSOs) website.

Yesterday I ran a series of usability testing sessions that were observed by nearly 30 colleagues, most of whom are customers of our service. Some teams would want to do this in private, but not us! We’re happy to have our customers help us identify where we can improve. Plus, we’ve more usability sessions in […]

We had a packed agenda at this month’s WPC session with presentations about EdWeb Group Administrators, two new content types for EdWeb, a report from Google Analytics training, the results of the recent EdWeb feature prioritisation survey and a guide to applying EdGEL to your web apps and blogs.