Since the end of 2024, we’ve held team sessions to experiment with using GenAI to edit content. We’ve found it to be unreliable and more time-consuming than manually editing content, so we’re not going to use it to help with degree finder editing in the near future.

During recent usability testing with students, we discovered that some participants had used AI when applying for university. To learn more, I researched how site users are engaging with GenAI tools, and how these tools are currently presenting our web content. The results left me with some questions about how our team should be futureproofing for […]