This year I have had the fantastic opportunity to study with the Service Design Academy. This intensive course in service design has given me hands-on experience in new techniques.

We’ve recently been working on developing the User Experience Design Standards and self-assessment materials. To do this I’ve been conducting reviews of the work the UX service has done with people in different parts of the organisation. This has helped us better understand how colleagues in a range of roles perceive the design process and […]

As part of our programme of user research in support of the Learn Foundations project, we have carried out a top tasks survey to understand what students need when accessing course materials online.

As part of the Learn Foundations project, we have carried out a programme of quantitative research to ensure a user-centred approach to solution development.

This academic year the User Experience Service has been collaborating with the Learn Foundations project to undertake a programme of user research. This blog post will focus on one particular strand: interviews with students.

We are seeking to better understand your needs to inform how we can enhance web services to ensure they serve you better. These services will complement and sit alongside the current corporate CMS. 

Since September, the User Experience Service has been carrying out a comprehensive programme of user research in support of the Learn Foundations project.

In the UX service, we rely on a number of tools to support our day-to-day work. In this new series of posts, I will be showcasing some of these tools for the benefit of the wider user-focused community at the University of Edinburgh. In this first installment, I will be talking about the Post-it Plus […]

Our latest lunchtime meet up for colleagues interested in improving services for users featured a presentation by UX Consultant Nicola Dobiecka. In this post I’ll highlight the key points and resources in her presentation about avoiding bias when interviewing people.

Over the summer we worked to improve the quality of web provision for prospective online learners. In this post, we recap the project process we followed and outcomes.