I’ve been blogging a lot about our work with Student Counselling – now read how the big picture fits together.

When we edit and structure web content, words are important. But having an understanding of why we’re doing it underpins everything.

We recently held a pair writing workshop with staff from Student Experience Services (SES), collaborating with them to create better, user-focused content.

MindGenius is a piece of software which aims to help people show their thought patterns and processes – but we’ve found it useful to map websites, too. The Student Disability Service first brought MindGenius to the University ten years ago, but we became aware it very recently, through a demonstration that Stratos (our Acting Head) […]

Workshops – like so many techniques of improving user experience – don’t need to be long or complicated. If fact, they should save you time.

Automated reports are blunt tools – they can get you a certain way, but only the sharpness of a manual review can make sure you’re not missing anything.

We’ve been looking at what automated tools can tell us about user behaviour on the Student Counselling Service site, as part of a suite of work we’ve been doing for Student Experience Services. Analytics can only tell us so much. It can be fascinating to delve into, but is potentially a rabbit warren of useless […]

As part of the work we’ve been doing for the Student Counselling Service, I’ve spent this week looking at some automated reports on user behaviour and advising what to do about broken links.

Last week, we held a workshop for the Student Counselling Service, (SCS) as part of a suite of work we’ve been doing for Student Experience Services. What was the issue? The Counselling website have the same problem as almost every other site – too many pages and not enough time. Some of their processes have […]